Galaxy Living Warranty and Consumer Rights Policy

For a qualifying electronic transaction, a consumer may cancel without reason and without penalty within seven days after receiving the goods or concluding the agreement. The direct cost of returning goods may apply where section 53 permits it.

Where payment was made before cancellation, the statutory refund is due within fourteen days of cancellation. This right is separate from defect remedies and the voluntary return policy.

Galaxy Living additionally accepts an eligible product for a change-of-mind return within 30 days after delivery or collection when it is unopened, unused, complete, and in resalable condition. This voluntary policy does not narrow any statutory return or defect right.

Goods must be safe, free from defects and hazards, reasonably suitable for their ordinary purpose, durable for a reasonable period, serviceable where necessary, and of fair value.

Within six months after delivery, a qualifying consumer may return failed, unsafe, or defective goods without penalty and at Galaxy Living's risk and expense. After assessing the claim, Galaxy Living determines whether the remedy is repair, replacement, or refund.

If goods or a component are repaired and a further failure, defect, or unsafe feature is discovered within three months, Galaxy Living will, at its expense, replace the goods or refund the amount paid, as section 11 provides.

Any written Galaxy Living warranty supplied with a product is additional to statutory rights. Its duration and covered service are stated on the product listing, invoice, or warranty document. It does not replace the protections above.

Where a claim is accepted only under the additional Galaxy Living express warranty and no statutory remedy applies, Galaxy Living determines whether the remedy offered is a repair, replacement, or refund after considering the fault, available parts, replacement stock, cost, and proportionality. The decision and any agreed change from the customer's requested outcome are recorded on the claim.

Every new or reconditioned part installed during repair or maintenance, and the labour required to install it, is warranted for six months after installation or any longer written period Galaxy Living specifies. Ordinary wear and tear and consumer misuse or abuse may fall outside that repair warranty, without removing another applicable implied, express, or statutory right.

Manufacturing defects, premature failure, and a failure to meet statutory safety, quality, or reasonable-durability standards remain eligible for assessment.

Accidental or liquid damage, misuse, unauthorised modification, or an unrelated third-party repair may affect an express-warranty claim only to the extent relevant to the failure. These circumstances do not automatically remove a statutory right concerning an unrelated defect.

A product with missing accessories or packaging is not eligible for the voluntary 30-day change-of-mind return because that return requires the product to be complete and in resalable condition. Missing accessories or packaging do not by themselves remove a statutory defective-goods remedy. A printed receipt is not the only proof accepted: an order lookup, payment record, invoice copy, or serial/IMEI history may also establish the transaction.

Contact Galaxy Living first so the claim can be reviewed. A consumer may also approach the Consumer Council of Zimbabwe for designated conciliation or agreed arbitration, and may submit a complaint to the Consumer Protection Commission. Nothing in this policy prevents access to a court or another remedy available under Zimbabwean law.