Are your devices brand new?
Most current device listings are brand new. When a product is renewed or has another condition, that condition is shown on its product page before you order.
FAQ
Common answers about buying from Galaxy Living, delivery, payment, warranty, returns, and customer accounts.
Quick links
Shopping & Stock
What does “sealed” mean?
Sealed means the box is unopened. You complete first activation during setup.
Is the website stock always live?
We work to keep listings updated, but final availability is confirmed by our team after you place an order or contact us. This is especially important for fast-moving items.
Can you source a model that is not listed?
In many cases, yes. Send our team the model and variant you want using an available contact option, and we can confirm availability, pricing, and lead time.
Is there a Samsung Store in Zimbabwe?
Samsung does not currently operate an official Samsung Store retail location in Zimbabwe. Galaxy Living helps local buyers access Samsung devices, accessories, and after-sales support in Harare.
Is Galaxy Living an official Samsung Store?
No. Galaxy Living is an independent Samsung-focused retailer, not an official Samsung Store. We provide local stock guidance, delivery coordination, and after-sales support.
Pricing & Payment
What currency are prices shown in?
Product and checkout pricing on the site is displayed in USD unless otherwise stated.
What payment method is available through the website checkout?
All website prices and checkout totals are in USD. Pay with EcoCash securely processed by Paynow, or pay cash on delivery. Stock and delivery details are confirmed before dispatch. Harare delivery is free; overnight FedEx delivery to other Zimbabwe cities costs $10.
Can I order through WhatsApp instead of checkout?
Yes. You can order directly on WhatsApp, or use the site cart and the “Order on WhatsApp” option to share your selected items with our team.
Are prices guaranteed before I pay?
We confirm final pricing and availability when we confirm your order. Prices may change if stock changes or a requested item needs sourcing.
Shipping & Delivery
Do you offer same-day delivery in Harare?
Yes, selected in-stock orders within Harare may qualify for same-day delivery, depending on your area and the time your order is confirmed.
Do you deliver outside Harare?
Yes. Delivery to other Zimbabwe cities costs $10 and is sent overnight with FedEx after stock and address details are confirmed.
Where can I read the delivery process?
See our Shipping & Delivery page for the first-pass process, delivery eligibility notes, and contact options.
Warranty, Returns & After-Sales
Do products come with a warranty?
Yes. Warranty terms vary by product type and are shown on product pages and in our Warranty Policy. Galaxy Living warranty support is handled directly by our team.
What should I keep for warranty support?
Please keep your proof of purchase/order reference. You may need it for warranty claims, returns, and service support.
Do you offer refunds?
Refunds and replacements are handled according to our Refund & Returns Policy. Please review that page before purchase, especially for exclusions and claim timelines.
Accounts & Orders
Do I need an account to place an order?
No. Guest checkout is available. You can still create an account to view order history and saved details.
How do I track my order?
After you place an order, Galaxy Living will contact you by phone and email to confirm delivery details. Your account page also shows order history when you use the same email.
I forgot my password. Can I reset it online?
Yes. Select “Forgot password?” on the login page, request a reset link for your account email, and follow the secure link to choose a new password.
Who can I contact for a quick answer?
Use any contact option shown on our Contact page to ask about stock, delivery, or warranty support.
Still need help? Contact Galaxy Living via WhatsApp at 0790015277 or call 0790015277.