Refund & Returns Policy
Last updated: September 2026
Four separate customer-rights regimes
Seven-day electronic-transaction cancellation
A qualifying electronic transaction may be cancelled without reason and without penalty within seven days after receipt of the goods or conclusion of the agreement. Any prepaid statutory refund is due within fourteen days after cancellation, subject to the direct return cost permitted by section 53.
Voluntary 30-day change-of-mind return
Separately, Galaxy Living accepts an eligible unopened, unused, complete, and resalable product within 30 days after delivery.
Six-month statutory defective-goods protection
Within six months, qualifying failed, unsafe, or defective goods may be returned without penalty and at Galaxy Living's risk and expense. Galaxy Living determines whether the remedy is repair, replacement, or refund after assessing the claim.
Additional Galaxy Living express warranty
A written product warranty is additional to statutory rights and does not replace or narrow them.
Product purchases
This policy explains how Galaxy Living handles returns, exchanges, and refunds for eligible product purchases in Zimbabwe.
1. 30-Day Change-of-Mind Returns
Eligible product purchases may be returned within 30 days of delivery. This voluntary change-of-mind policy applies to unopened, unused, complete products in resalable condition. Statutory cancellation and defective-goods rights apply separately.
2. Condition for Change-of-Mind Returns
For a voluntary change-of-mind return, the product must be unopened, unused, complete, and in resalable condition, with its original packaging, accessories, and proof of purchase. These conditions do not remove statutory defective-goods rights.
3. Change-of-Mind Return Methods
Eligible returns are collected or sent by approved courier after the team confirms the return request.
4. Change-of-Mind Return Cost and Restocking Fees
Approved eligible returns have no restocking fee or return handling cost, and Galaxy Living provides the return label or arrangement for approved postal returns.
5. Change-of-Mind Refund Processing Time
After an eligible return is received and approved following inspection, Galaxy Living processes the refund within 7 days. Bank or payment-provider processing times may vary.
6. Exchanges
Galaxy Living accepts exchanges for eligible products, subject to product availability and inspection. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.
7. How To Start a Return
- For a voluntary change-of-mind return, contact Galaxy Living within 30 days of delivery. For cancellation or a defect, the separate applicable periods above and in the Warranty Policy apply.
- Share your order reference, proof of purchase, product serial number, and reason for return.
- Wait for return approval and instructions before sending back the product.
- Pack the product securely and include its accessories and documentation. Original packaging and completeness are required for the voluntary change-of-mind return; missing packaging does not by itself remove statutory defective-goods rights.
8. Change-of-Mind Return Exclusions
- Products returned after the 30-day return window.
- Used, damaged, incomplete, or unpackaged products may be ineligible for the voluntary change-of-mind return, without removing a statutory right concerning a defect.
- Accidental or liquid damage, misuse, or third-party interference may affect a claim only to the extent relevant to the failure; they do not automatically remove an unrelated statutory right.
- Digital services, completed repairs, installation work, diagnostics, or labour charges.
9. Defective Products
Within the statutory period, qualifying defective goods may be returned without penalty and at Galaxy Living's risk and expense. After assessing the claim, Galaxy Living determines whether the remedy is repair, replacement, or refund. An order lookup, payment record, invoice copy, or serial/IMEI history may be used instead of an original printed receipt.
Warranty Policy Download
Need a copy of our warranty terms? Download the current warranty PDF (effective 10 August 2026).
Older warranty versions remain available on the warranty page for reference.
This policy is displayed in compliance with Sections 53 and 55 of the Consumer Protection Act [Chapter 14:44], Zimbabwe.